Frequently Asked Questions (FAQs)

We’ve compiled answers to the most common questions our customers ask.
If you still have queries after reading this, feel free to contact our support team — we’re always here to help.

1. Orders & Payments

Q1: How do I place an order?
A: Browse our collections, choose your product, select size & color, click Add to Cart, and proceed to checkout. Fill in your shipping details, choose your payment method, and confirm your order.

Q2: What payment methods do you accept?
A: We accept all major Credit/Debit Cards, UPI, Net Banking, Wallets, and PayPal for international payments.

Q3: Can I change my order after placing it?
A: Yes, but only if the order hasn’t been dispatched yet. Once shipped, changes are not possible.

Q4: How can I cancel my order?
A: You can request cancellation within 12 hours of placing the order by contacting our support team.

2. Shipping & Delivery

Q5: Do you offer free shipping?
A: Yes, free shipping on all domestic orders above ₹999.

Q6: How long will delivery take?
A:

• Metro Cities: 3–5 business days

• Tier 2/3 Cities: 5–7 business days

• International: 10–15 business days (customs delays possible)

Q7: How do I track my order?
A: You’ll receive a tracking link via email/SMS once your order is shipped. You can also visit our Track Order page.

Q8: Do you ship internationally?
A: Yes, we ship to selected countries. Shipping charges and delivery times vary by destination.

3. Returns, Refunds & Exchanges

Q9: What is your return policy?
A: Returns are accepted within 7 days of delivery for unused, unworn items with original tags.

Q10: How do I return a product?
A: Contact our support team with your order details and reason for return. We’ll guide you through the process.

Q11: How long will it take to receive my refund?
A: 5–7 business days after we receive and inspect the returned product.

Q12: Can I exchange an item for a different size?
A: Yes, size exchanges are allowed if the desired size is in stock.

4. Product Information

Q13: How accurate are the colors displayed online?
A: We try to display product colors as accurately as possible, but variations may occur due to monitor/screen settings.

Q14: How do I choose the right size?
A: Refer to our Size Guide available on each product page.

Q15: Are your products pre-shrunk?
A: Most items are pre-shrunk, but minor shrinkage (1-2%) may occur after the first wash.

5. Discounts & Promotions

Q16: Can I use more than one discount code?
A: Only one discount code can be applied per order.

Q17: Do you offer student or bulk discounts?
A: Yes, please contact our support team for bulk order pricing or student discount verification.

6. Account & Security

Q18: Do I need an account to place an order?
A: No, but creating an account allows you to track orders, save addresses, and view past purchases.

Q19: How secure is my payment information?
A: We use SSL encryption and partner with secure payment gateways to protect your data.

7. Other Queries

Q20: What should I do if I receive the wrong item?
A: Contact us immediately with a photo of the item received. We’ll arrange for a replacement at no extra cost.

Q21: Can I gift wrap my order?
A: Yes, gift wrapping is available for an additional fee. Please select the option at checkout.

Contact Us

Still have questions?
📧 Email: classicattire.store@gmail.com
📱 WhatsApp: +91 8624950161
🕒 Support Hours: Monday – Saturday, 9 AM – 7 PM IST